Return Policy - Quality Hardware | Commercial Door Hardware
Return Policy
- Please inspect your order upon receipt and contact us immediately if your merchandise is damaged or incorrect. We will make it right!
- If you need to make a return for any reason, please contact us by email.
- We will require your original order number and a list of the items you wish to return.
- We will provide you with a Return Goods Authorization form and full instructions on how to proceed with your return.
- Customers are responsible to cover the return shipping charges for all RTS (“Returned to Sender”) packages before items will be re-shipped.
- Customers in the USA may also be required to cover the cost of duties, import taxes and/or brokerage fees incurred
- All returned items are subject to 30% restocking charges.
- Restocking charges will be waived if a purchase of similar value is made during the return process.
- Items returned with damaged packaging or missing components (i.e.; missing screws, missing instruction sheets, missing keys etc.) will result in additional charges.
- All shipping and delivery charges are non-refundable.
- Items showing signs of having been used or installed.
- Electric or electronic hardware items.
- Items have been purchased more than 30 days ago.
- Liquidation or final sale items.
- Large or full case quantities of stock merchandise (a case or more of a single SKU).
- Items or orders under $ 20.00 net (before taxes and shipping).
- Locksets that have been keyed alike or master keyed.
- Extra keys.
- Incorrectly shipped items shall be shipped back to us, shipping cost will not be charged to customer.
- We will send you the correct merchandise, at no extra cost, immediately after we receive the wrong items.
- All incorrect items must be returned unopened and complete in their original factory packaging.
- All items returned for warranty claims are subject to inspection and not all claims for defects are necessarily approved.
- Items that have been installed incorrectly or that show signs of abuse or misuse will not be eligible for replacement under our warranty program.
- All warranty claims must be accompanied by an original sales invoice.
- Defective or damaged items will be exchanged/replaced with identical merchandise only.
- Replacements will be provided at no cost; however, two ways shipping and handling fees shall apply.